Terms of Service
Last updated: April 10, 2026
1. Acceptance of Terms
By creating an account or using SoBo in any way, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the app.
2. Use of the Platform
SoBo is a platform that helps people lend and borrow physical items within their communities. You are responsible for the accuracy of your item listings, loan terms, and all interactions with other users.
You agree not to use the platform for any unlawful purpose, to list prohibited or illegal items, or to engage in any activity that could damage, disable, or impair the service.
3. User Accounts
You must be at least 18 years old to create an account and use SoBo. By creating an account, you represent that you are at least 18 years of age.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use.
4. Lending and Borrowing
SoBo is a record-keeping and notification platform. All lending and borrowing arrangements are strictly between users. SoBo is not a party to any loan agreement and does not mediate, guarantee, or enforce any arrangement between users.
Lenders are responsible for setting loan terms, including return dates, borrowing fees, and any additional conditions. Borrowers are responsible for reviewing and accepting or rejecting those terms before a loan is activated.
Once a borrower accepts the loan terms and the loan is activated, both parties are bound by those terms. The borrower agrees to return the item by the specified date and accepts liability for the replacement value if the item is lost, stolen, damaged, or not returned.
Users are solely responsible for arranging the item handoff, verifying the item’s condition, and resolving any disputes that arise during or after a loan.
SoBo does not arrange, supervise, or guarantee the safety of in-person exchanges. You are solely responsible for your personal safety when meeting other users. We strongly recommend meeting in public, well-lit locations, bringing a friend, and informing someone you trust of your plans.
If a lender sets a “Cost to Borrow” fee, that payment is arranged and settled directly between the lender and borrower outside of SoBo. SoBo does not process, escrow, hold, or guarantee any payments between users. SoBo is not responsible for any disputes related to user-to-user payments.
5. Platform Fees and Payments
SoBo allows each lender to have one active loan at no cost. Activating additional concurrent loans requires a $1.00 USD activation fee per loan, payable at activation.
Platform fees are processed securely through Stripe. SoBo does not store your credit card or payment details. By making a payment, you also agree to Stripe’s terms of service.
Activation fees are non-refundable. SoBo reserves the right to change its pricing at any time. Any changes will be communicated through the app before taking effect.
6. Required Communications
A core feature of SoBo is automated loan return reminders. When you borrow an item, you will receive email reminders as the return date approaches and if the item becomes overdue. These reminder emails are mandatory and cannot be opted out of. By using SoBo, you consent to receiving these communications.
Other required communications include account security emails, such as password resets and verification codes.
You may opt out of general notification emails and push notifications at any time through your Settings.
7. Limitation of Liability
SoBo is provided “as is” and “as available” without any warranties, whether express or implied.
SoBo is not liable for any loss, theft, or damage to items during a loan. SoBo does not verify item ownership, condition, or replacement values. Users lend and borrow at their own risk.
SoBo is not liable for any disputes between users, including but not limited to disagreements over item condition, return timing, borrowing fees, or replacement value.
SoBo is not responsible for any user-to-user payment disputes. Any financial arrangements between users are entirely outside the scope of SoBo’s services.
SoBo is not liable for any personal harm, injury, theft, property damage, or any other loss arising from in-person interactions between users, including but not limited to item exchanges, meetups, or any other contact arranged through or facilitated by the platform.
To the fullest extent permitted by law, SoBo’s total liability for any claim arising from use of the platform shall not exceed the amount you have paid to SoBo in the twelve months preceding the claim.
8. Termination
SoBo may suspend or terminate your account at any time for violation of these terms, abusive behavior, or any other reason at our sole discretion.
You may delete your account at any time through the app or by contacting support at support@soboapp.io. Any outstanding loan obligations survive account termination. Deleting your account does not release you from commitments made under active loans.
Loan ledger records, including loan terms, activity history, messages, and reviews, are permanent and are not deleted upon account termination. These records serve as the binding reference for all loan agreements and are retained to protect both parties.
9. Dispute Resolution
Any dispute arising from or relating to these terms or your use of SoBo shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of New Jersey. You agree to waive any right to a jury trial or to participate in a class action.
Notwithstanding the above, either party may seek injunctive relief in a court of competent jurisdiction. Claims eligible for small claims court may be filed there instead of arbitration.
10. Governing Law
These terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of material changes through the app or by email. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.